Returns

Translation: You have 5 days. Not 6. Not when you feel like it. 5 days from delivery.

You have 5 days from the delivery date to initiate a return. The clock starts when the package is marked as "delivered" by the carrier, not when you decide to check your mailbox.

Translation: Don't wear it, wash it, or remove tags if you want to return it. We can tell.

All returned items must be in their original condition. That means:

• Unworn — We know the difference between "tried on" and "wore it to the club"
• Unwashed — Detergent scent is a dead giveaway
• Original tags attached — Cut them off = yours forever
• Original packaging intact — Yes, the tissue paper matters

Translation: Some things we just won't take back. Read carefully before buying these items.

The following items cannot be returned under any circumstances:

• Sale items — You got a discount, you keep it
• Accessories — For hygiene reasons
• Limited edition drops — You either want it or someone else does
• Items marked as "Final Sale" — It's literally in the name
• Anything customized — We didn't make those decisions, you did

Translation: Follow these steps exactly or your return will be lost in the void.

1. Contact us — Email contact@welovecelsius.com with your order number and the items you want to return
2. Wait for approval — We'll confirm your return is within the 5-day window and the items are eligible
3. Get return address — We'll provide the return address after approval
4. Package properly — Use the original packaging or equivalent. Items damaged in transit due to poor packaging won't be refunded
5. Ship it back — Use a tracked shipping method. We're not responsible for items lost in transit

Translation: We'll give your money back once we check the item. Shipping costs are on you.

After we receive and inspect your return (which takes 1-3 business days), we'll process your refund to the original payment method within 14 business days.

Please note:

• Original shipping costs are not refundable
• Return shipping costs are your responsibility
• Any duties or taxes paid on international orders may be non-refundable depending on your country's customs policies

Translation: We don't do exchanges. Return it, get your money, buy the right thing.

We do not offer direct exchanges. If you need a different size or color, please return your item for a refund and place a new order for the item you want.

This policy exists because:

• It ensures you get exactly what you want
• Limited inventory means we can't guarantee the new item will still be available
• It simplifies the process for everyone

Translation: If we actually messed up, we'll fix it. But a loose thread is not a defect.

If you receive an item that is genuinely damaged or defective (not just "not what I expected"), please contact us at contact@welovecelsius.com within 48 hours of delivery with:

• Your order number
• A description of the issue
• Clear photos showing the defect

Translation: International returns are complicated. Expect extra steps and costs.

For our global customers, international returns follow the same policy with these additional considerations:

• You are responsible for all return shipping costs, customs fees, duties, and taxes incurred when returning items
• Mark the package as "Returned Goods" to avoid additional customs charges
• Include all original customs documentation with your return
• Use a tracked shipping method with insurance

For all return inquiries, contact contact@welovecelsius.com.

Include your order number in the subject line to speed up the process.